Returns & Refunds
Returns and Refunds
What to do if a piece arrives damaged, wrong, or simply is not what you expected.
| Return window | 30 days from delivery |
|---|---|
| Damaged or incorrect item | Report within 7 days — replaced or fully refunded, return shipping paid by LabubuSkin |
| Change of mind | Within 30 days, unused and in original packaging; return shipping paid by the customer |
| Refund time | 3–5 business days after we receive the return, to the original payment method |
If something arrives damaged or incorrect
Photograph the piece and the packaging and message us within 7 days of delivery. A photograph is usually enough for us to settle it without a return, because shipping a $10 miniature back across the world costs more than the miniature.
Depending on what you prefer and what the item is, we will either:
- refund the piece in full, including its share of the shipping, and you keep it; or
- send a replacement at our cost; or
- take the item back and refund you in full, with return shipping paid by us.
You choose which of those you want; we do not require a return when a refund is simpler.
If you changed your mind
You may return an unused piece within 30 days of delivery. It must be unused, undamaged, and in its original packaging. Message us first — returns sent without contacting us cannot be matched to an order and may be refused.
For change-of-mind returns, return shipping is paid by the customer. Because parcels travel back across a border, the return postage usually costs more than a small miniature is worth; if the piece is inexpensive we will often suggest keeping it and taking a partial refund instead, and you are free to decline that.
What cannot be returned
- Pieces that have been used, washed, cut, painted or assembled.
- Pieces damaged after delivery through normal play or handling.
- Items ordered as a custom or made-to-order piece, unless they arrive faulty.
- Returns started after the 30-day window, unless we agree an extension in writing.
How refunds are issued
Refunds go back to the original payment method within 3–5 business days of the return arriving, or of us agreeing to refund without a return. We refund in USD. Your bank or card issuer may take a further few days to show the credit; that part is outside our control.
Original shipping charges are refunded when an item is faulty, incorrect, or lost in transit. For change-of-mind returns, the original shipping charge is not refunded.
Bundles and multi-piece orders
Bundles are priced as a set. If you return part of a bundle, the refund is the difference between what you paid and the current price of the pieces you keep, which may be less than the bundle price divided by the number of pieces.
Orders that never arrive
This is not a return, but it is covered: if tracking confirms a parcel is lost, we replace or refund it in full. See the Shipping Policy.
How to start a return
Email support@labubuskin.com with your order number and a photograph. We reply within one working day.