Shipping
Shipping Policy
Where your order ships from, how long it takes to reach you, and what it costs.
Where orders ship from
Every order is packed and dispatched from our own facility in Cangnan County, Zhejiang, China. This is stated up front rather than buried, because delivery takes longer than a domestic store and you should know that before you order rather than after.
Handling and delivery times
Orders are packed within 1–3 business days of payment. Delivery time after dispatch depends on the destination and the service chosen:
| United States & Canada |
Standard (tracked) 10–20 business days Express 5–10 business days |
|---|---|
| United Kingdom & European Union |
Standard (tracked) 12–25 business days Express 6–12 business days |
| Australia & New Zealand |
Standard (tracked) 12–25 business days Express 6–12 business days |
| Asia |
Standard (tracked) 7–15 business days Express 4–8 business days |
| Rest of world |
Standard (tracked) 15–30 business days Express 8–15 business days |
These are working-day estimates from the moment the parcel leaves us, not guarantees. A customs hold or a peak-season backlog can add time, and we will tell you if we see that happening on your order.
Shipping cost
Shipping is calculated from the destination country and the weight of the parcel, and it is always shown to you as a separate line before you pay. There is no handling fee added afterwards.
Orders over $49 ship free using the standard tracked service. The threshold is applied to the item total after any bundle discount, and before any import charges.
Tracking
Tracked services include a tracking number, which we email once the parcel is dispatched. Tracking on economy services can take a few days to show its first movement, because the parcel is consolidated before it leaves the country. If tracking has not moved for 10 business days, message us and we will chase the carrier rather than asking you to keep waiting.
Import duty and tax
Orders shipped to the United States are generally exempt from import duty below USD 800. Above that, or in other countries, any import duty or tax charged on delivery is the customer's responsibility.
We declare parcels at their true value and mark them as merchandise. We cannot mark an order as a gift or under-declare it, because that is customs fraud and it invalidates the insurance on your parcel.
Wrong or incomplete address
Please check the delivery address before paying. If a parcel is returned to us because the address was wrong or nobody collected it, we will contact you to arrange redelivery; the second shipping charge is not something we can absorb.
If a parcel does not arrive
If the estimated window has passed and tracking shows no movement, contact us. We will open a carrier enquiry, and if the parcel is confirmed lost we will replace it or refund it in full. You do not have to resolve a lost parcel with the carrier yourself — the contract for carriage is between us and the carrier.
Returns
Returns are handled separately. See the Returns & Refunds policy for the 30-day window and how damaged items are replaced.